Career Opportunities at Shumsky

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Shumsky is a part of  Boost Engagement LLC  which has recently been recognized as one of the Top 50 Fastest Growing Women-Led Businesses in the world. Check out the great career opportunities available with Shumsky and Boost Engagement LLC today!

Current Openings

Account Administrator

Boost Engagement, LLC is comprised of Shumsky Promotional and Boost Rewards and is recognized as one of the fastest growing women-led businesses by the Women’s Presidents Organization and one of Dayton’s Healthiest Employers. We have been featured in multiple publications: B2B, Dayton Business Journal, and Loyalty 360, among others.

We have an exciting opportunity for an Account Administrator to join our team and help grow our business! The successful candidate will be responsible for supporting national account managers in attaining and onboarding new business and maintaining existing business.

Key Responsibilities

  • Supports sales professionals during meetings with prospective buyers and assists in developing a customer-supplier relationship.
  • Ensures quotes are processed through the quoting process in a timely manner while maintaining project files.
  • Secures and places orders taking into consideration delivery/event dates. Ensures orders are produced and delivered to meet agreed upon in hands dates.
  • Updates order information as well as any customer driven order changes.
  • Serves as vendor / customer liaison through manufacturing process and final delivery of product.
  • Maintains order / project files

The Person

The successful candidate will possess excellent verbal and written communication skills, as well as exhibit good listening skills, and will enjoy interfacing with people, especially through phone and email. He/she must be able to handle multiple requests and details simultaneously, while promptly responding to inquiries to ensure expectations are met. This person will take initiative, seek out the appropriate sources needed to reach goals, and enjoy working in a close team environment.

Qualifications

  • Bachelor’s Degree plus a minimum of 1 year of customer service, or High school diploma plus a minimum of 3 years of customer service experience, or equivalent combination of education and experience.
  • Excellent verbal and written communication skills.
  • Strong office skills to include computers and other office equipment; proficiency with Google docs, MS Office (especially Word and Excel), and other software (ERP, CRM, etc.)

Boost Engagement, LLC offers a competitive compensation, 401(k), paid time off and holidays, as well as a comprehensive benefits package.

Equal Opportunity Employer

 

Customer Care Specialist

Boost Engagement, LLC is comprised of Shumsky Promotional and Boost Rewards and is recognized as one of the fastest growing women-led businesses by the Women’s Presidents Organization and one of Dayton’s Healthiest Employers. We have been featured in multiple publications: B2B, Dayton Business Journal, and Loyalty 360, among others.

We have an exciting opportunity for an Account Administrator to join our team and help grow our business! The successful candidate will be responsible for serving as the primary business contact for the end user; providing excellent customer service to accounts, as well as representing client needs and goals within the organization to ensure quality; anticipating and understanding the end user’s needs and offering responses and solutions; and creating credibility, building strong relationships, and earning the end user’s trust.

Key Responsibilities

  • Interacts directly with customers and vendors either by telephone, electronically or face-to-face providing
    quality customer care with each interaction; responding promptly and courteously & clearly to customer inquiries.
  • Deals with any problems or queries that an end user may have (order status, return/exchange, lost/broken or incorrect merchandise, password reset, web navigation or site questions).
  • Keeps track of multiple client specific program parameters.
  • Manages order process through invoicing (backlog management).
  • Processes vendor invoicing (AV processing) and resolves errors.
  • Provides administrative assistance to the Operations Manager in report preparation, metric tracking, reporting and root cause analysis of customer service inquiries
  • Enters orders for stock, backorder and MTO items as identified by Inventory Specialist.
  • Expedites orders through the manufacturing process to ensure accuracy, proofing of artwork, timely delivery and invoicing. Works with Inventory Specialist to resolve any production issues & is primary liaison with vendor, Shumsky Distribution Center and other internal departments to resolve any production issues/questions.
  • Assists Inventory Specialist, as needed, with other SKU maintenance and SKU updates as needed (i.e. pricing updates, closeout/discontinue items, etc).

The Person

The successful candidate will possess excellent verbal and written communication skills, as well as exhibit good listening skills, and will enjoy interfacing with people, especially through phone and email. He/she must be able to manage difficult customer situations with tact and diplomacy and handle multiple requests and details simultaneously, while promptly responding to inquiries to ensure expectations are met. This person will take initiative, seek out the appropriate sources needed to reach goals, and enjoy working in a close team environment.

Qualifications

  • High school diploma or GED plus a minimum of 3 years of customer service experience or equivalent combination of education and experience.
  • Working knowledge of customer service principles and practices based on past work history.
  • Excellent customer service skills including face-to-face, telephone and email communications.
  • Excellent, professional verbal and written communication skills (including correct use of grammar in business writing and speaking).
  • Experience effectively handling multiple time requests and managing details simultaneously.
  • Tact, diplomacy, and a clear, courteous manner when dealing with customers both internally and externally
  • Proven experience to effectively manage customer and staff relationships, promptly responding to queries, ensuring promises are kept and managing client expectations.
  • Ability to read and interpret documents such as factory catalogues, factory order acknowledgements, order forms.
  • Ability to write routine correspondence to customers.
  • Ability to communicate well with customers and factories.
  • Excellent written and verbal communication skills.
  • Works well in a team environment.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several variables in a variety of situations.

Boost Engagement, LLC offers a competitive compensation, 401(k), paid time off and holidays, as well as a comprehensive benefits package.

Equal Opportunity Employer

 

Warehouse Associate

Boost Engagement, LLC is comprised of Shumsky Promotional and Boost Rewards and is recognized as one of the fastest growing women-led businesses by the Women’s Presidents Organization and one of Dayton’s Healthiest Employers. We have been featured in multiple publications: B2B, Dayton Business Journal, and Loyalty 360, among others.

We have an exciting opportunity for a Full-Time Warehouse Associate to join our team and help grow our business! The successful candidate will be responsible for performing a variety of tasks relative to receiving, shipping, picking, packing, distributing, and maintaining inventory control of goods and materials in the warehouse.

Key Responsibilities

  • Reads production schedule, customer orders, shipping orders, or requisitions to determine items to be gathered, moved, shipped, or distributed.
  • Conveys materials and items from receiving or production areas to storage by hand, hand truck, or fork lift.
  • Sorts and places material or items on racks, shelves, or in bins according to order number.
  • Fills requisitions, work orders, or requests for materials or other stock items in an accurate and timely manner.
  • Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping area.
  • Packs each customer order into designated shipping container using appropriate shipping materials.
  • Counts and verifies each item being placed in the shipping container is correct according to the customer order.
  • Unloads all incoming product and supplies from UPS, FED EX, DHL, and/or LTL carriers.
  • Sorts all product by order number.
  • Counts each order received and checks it against the packing list and the quantity that was ordered and records any discrepancies.
  • Repackages any product that is required to be in lots and/or poly bags.
  • Marks materials with identifying information, using stencil, crayon, or other marking device.
  • Opens bales, crates, and other containers, using hand tools.
  • Records amounts of materials or items received or distributed.
  • Weighs or counts items for distribution to ensure conformance to company standards.
  • Arranges stock in specified sequence for assembly/shipping/distribution by other workers.
  • Uses computer to enter transactions.
  • Compiles worksheets or tickets from customer orders, as needed.
  • Drives company vehicle, if necessary, to transport items or material to and from warehouse and main office.
  • Completes requisition forms to order supplies from other departments.
  • Prepares parcels for mailing.
  • Keeps work area in a clean and orderly condition.

The Person

The successful candidate will be dependable and able to work in a fast-paced, team-oriented environment
where productivity is tracked and multi-tasking is a necessity. She/he will be able to interpret customer orders,
be familiar with proper packaging methods, and be familiar with the most common material handling
equipment, such as a dolly and/or pallet jack.

Physical Demands

She/he must possess the ability to lift up to 50 pounds; to stand and walk for most of the workday; and to perform repetitive movements including, but not limited to, bending, stooping, twisting, and reaching. The environment is typically comfortable but with regular exposure to factors such as temperature extremes.

Qualifications

  • High school diploma or equivalent plus at least 1 year of warehouse experience.
  • Ability to interpret customer orders.
  • Must be familiar with proper packaging methods.
  • Must be familiar with the most common material handling equipment such as a dolly and/or pallet jack.
  • Must be able to work in fast paced environment where productivity is tracked and multi-tasking is a necessity.
  • Great attention to detail.
  • Basic computer and keyboarding skills highly desired.
  • Works well with team and independently.

Boost Engagement, LLC offers a competitive compensation, 401(k), paid time off and holidays, as well as a comprehensive benefits package.

Equal Opportunity Employer

 

Submit a resume for future openings

Our progressive organization is always looking for energetic candidates! Please submit a resume to be held on file and considered for future openings.

Successful candidates will possess excellent verbal and written communication skills, as well as exhibit good listening skills, and will enjoy interfacing with people.  For all existing positions, he/she must be able to handle multiple requests and details simultaneously, while promptly responding to inquiries to ensure customer expectations are met.  Successful candidates take initiative, seek out the appropriate sources needed to reach goals, and enjoy working in a close team environment.

Boost Engagement, LLC offers a competitive compensation, 401(k), paid time off and holidays, as well as a comprehensive benefits package.  For confidential consideration, please send your resume to hrd@boostengagementllc.com.

 

Email Your Resume To: hrd@boostengagementllc.com

Equal Opportunity Employer

Compensation and Benefits

We offer a competitive compensation, 401K, paid time off and holidays, as well as a comprehensive benefits package.

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